Everything for the Well-Dressed Man !
Spring 2015 Clothing Headquarters !
Limited Edition Embroidered Shorts
Long & Short Sleeve Shirts
New Patterns Just Added !
.....Elegant Accoutrements for an elegant lifestyle
Tartan Shirts, Robes, Sweaters
Tartan Shirts, Robes, Sweaters
For the Well-Dressed Young Gentleman !
Sizes 2-6 & 8-20
Raincoats & Umbrellas
The 10 Minute Gift Shopping Trip
New Spring 2015 Styles !
Regular and XL
Socks & Boxers
Our Policies....Terms & Conditions
We appreciate your business and look forward to sending you some things.
Please note...We have a 30 day return policy for receipt of the merchandise for items purchased from Dann Online that have not been altered, monogrammed, damaged, scratched, laundered or worn, with original packaging (manufacturer attached) or that are Custom/Special orders for merchandise. We credit to your original credit card or issue a Dann-Online Credit.
Custom, Special or Personalized orders--once in work--are non-cancellable, non-returnable and non-exchangeable. They are obtained or produced just for you.
"Final Sale" items are non-returnable, as noted, as they are discontinued items.
Returns must be authorized and mailing instructions and return authorization codes will be provided.
Shoes, Belts and other leather goods cannot have creases, scrapes or scratches or other evidence of try-on. Underwear, Socks, Brushes and Combs are Non-returnable--due to their personal nature & health reasons. (Additionally---Socks are also a special order in boxes of six.) Tailored Clothing must be returned in the shipping box with the wooden hanger, if provided. Glassware or Coasters (that are not personalized) that are returned must arrive back unbroken or un-cracked to received credit. Fragile items are packed for shipping to you a certain way. We do not reimburse for freight at either end. We only take back merchandise that was purchased from Dann-Online....not from another retailer. Defective products must be returned within 30 days...before alteration, laundering or wear. While we sell the highest of quality, we cannot guarantee lifespan of any product. Any change, repair, or alteration to any Dann product where the customer is seeking some adjustment, must be approved prior to the work being done. In the case of a defect or replacement ...We will want the Quality Control Team to see the item...or possibly photos of it (depending upon the item)...so we can learn from any problem. We cannot make replacements without this. Shrinkage due to laundering cannot be guaranteed. Please follow the manufacturers suggested washing/cleaning instructions. How a product is washed or worn or how frequently worn is not something we have control over. We consider ourselves "Purists" therefore almost everything we sell has a high Cotton or Wool (natural fiber) content and some shrinkage is to be expected. Please allow 24-48 business hours to provide return instructions and a code for the box. Please allow a few business days to process a return once returned.
Based upon this...you can see.....
We ship only fresh, first quality current merchandise.
It is presumed that it will be returned in the same condition it was shipped to you or it will be returned to you at your expense.
As a customer---you can count on your shipments from us will be top-notch & very fresh merchandise.
We work hard to have the computer monitor show the proper color of things but cannot be absolutely certain of what your computer monitor shows. "Exact matches" are never guaranteed....even from same manufacturer as "Dye Lots" vary from one batch to next.
In regards to personalized engraved orders----
Engraving has been blackened to enhance
photography in some cases. The actual engraving will not be black in color.
Engraving is a process of indenting the metal.
Engraving is a process of indenting the metal.
Please note ! When you place an Expedited Shipping Order--we move very quickly. Rarely--if ever--- can these orders be stopped or cancelled. Custom or Personalized orders...once placed...are non-cancellable always. And in general....with all orders.....we do not ever guarantee that an order can be stopped once it has been placed. (Shipping promptly is considered "good customer service" ---which we aspire to.)
When you submit an order to us, you are acknowledging our Dann Online Terms and Conditions.
Please note...during busy Holiday times...
shipments can take extra time to be shipped due to heavy warehouse traffic often compounded by seasonal bad weather. Personalized orders need additional days for monogramming. UPS and FEDEX do not guarantee anything other than Next Day Service. Even then...Weather Delays are out of everyone's hands. While you personally may not have weather problems in your hometown...if there is challenging weather in one of the shipping hubs around the country...your package could experience delays. Ordering early is always such a good idea ! Almost ALL orders during this busy Holiday shipping time at some point are "Expedited"....so orders are handled and processed as quickly as possible--in the order received. They will ship when they are processed and ready to go. We cannot guarantee any shipping delivery during this Holiday time other than confirmed Next Day Air shipping---with orders received early in the AM Eastern Time & the warehouse able to accomodate the ship that day service. Next Day Air orders placed on Friday AM (that are able to ship on Friday) will arrive on Monday as this is considered the next regular shipping/delivery day. SATURDAY Delivery is available but for an ADDITIONAL fee on top of shipping fees you see online. Will be quoted.
Most Expedited Shipments---and/or shipments to Businesses--- are sent "Signature Required". Someone must be available to sign for these packages as they are not simply left. UPS or Fed Ex will leave a notice and attempt to redeliver the next business day. (Shipment around federal/religious holidays usually need an additional day.) Timelines of the shipments cannot be guaranteed in these situations. We ship to the address you give to us.
Please plan ahead as best you can and we will do all we can to get your merchandise to you !
Returns must be authorized and mailing instructions and return authorization codes will be provided. We provide a special code for the box---to insure proper credit to your account--- and the proper address to return it to.....often different than the origination address.
Unauthorized Returns subject to a restocking fee or may be returned to you. Most unauthorized shipments--without a proper return code are refused at the warehouse. Tracking numbers are strongly recommended for security with returned merchandise. If we have not provided a return authorization number and the correct shipping address for a return---we are not responsible in any way for a wayward shipment of an unauthorized return. When we ship packages out...We reserve the right to choose the most efficient shipping method, particularly with International Shipping, weather conditions, Holiday Rush, final destination location. USPS is often used if UPS has gone for the day. USPS also still delivers to you on a Saturday (as of this writing)...also another reason for our occasional shipping choice. USPS requires special handling on our part and no financial reimbursement will occur.
International shipments can have delays caused by your CUSTOMS DEPT of your country....also something we cannot control. We will attempt to keep you informed as we receive information. International Shipments timelines cannot be guaranteed....they simply take additional time to reach the final destination.
Refused shipments, incorrect/partial shipping addresses given or failure to obtain merchandise from UPS or other carriers after repeated attempts may result in additional freight charges. We ship to the exact address and postal code you give to us. Delayed or lost packages due to incorrect/partial information given is the responsibility of the consumer. UPS/Fed Ex likes/needs a Suite # or Firm name for deliveries in large buildings/housing complexes---along with a street address. Partial info given can results in lost or delayed shipments. Shipping companies now charge back additional funds, for instance, if an Apartment or Suite number is needed...but not given. This cost will be passed along to you as we would have no way of knowing that you are giving us a partial address. If a delay or confusion occurs, we will ask you to call the local UPS/FED Ex office to you to get involved in resolving the shipping problem. You know your locale better than anyone and can be most helpful to redirect the package. Please take a moment to double check the info you have given to us. If the address is not entered correctly, your package may be returned as undeliverable. You would then have to place a new order. Save time and avoid frustration by entering the address information in the appropriate boxes and double-checking for typos and other errors.
Wayward or non-received shipments need to be reported within 30 Days. We will start a trace for it but timely searches always yield the best results. Shipment claims of non-receipt months later are generally problematic. If you ship someone a gift....always a good idea to check with them in a timely manner to make sure they have received it !
We do not reimburse for freight at either end for returns.
RETURNED Merchandise takes several business days to be checked back in once it arrives back at the warehouse. It must be checked back in and inspected before we can credit you.We cannot control the workload of the warehouse---which varies from season to season. We will credit you as soon as we have notification of merchandise being checked back in & inspected---and it then batches into our bookkeeping system at midnight EST. Your Bank will then take a few business days to post this credit---based upon their schedule to do so...which we do not control. We always strive for a fast checkin and credit process....but please allow about 10 business days before you then see a credit posted on your bank account.
Lost Shipments......If a TRACE is neccessary of UPS or FED EX claim of non-receipt of the consumers goods trace of the package must be started....please note that this takes some time. Please allow several business days for the warehouse to process the claim request and fill out the necessary forms. It is then in UPS or Fed Ex hands to retrace the package and get back to us with their findings--based upon their schedule to do so...which we do not control. An insurance claim for a shipper refund takes additional time. If UPS or Fed Ex shows proof of delivery of a product----and you claim otherwise-----we wait until UPS or FED EX gives us final resolution before we issue credit or ship new merchandise. The shipping companies are not quick to issue credit for shipments they have proof of delivery for.......so a verification process must ensue.
Please contact us via email with your questions and we will be sure to get back to you promptly. We do not have a printed catalog.....our website is updated continually so check back often for new products and updates ! Please join our mailing list for timely updates and Dann Insider Specials.
Need help with an order ? Or wish to contact us ?
Our email link is on the bottom of every page.
Send us your phone number and the best time to reach you and we will give you a call.
We ship around the world and into all time zones. We prefer email for accuracy and record of correspondence----which orders placed online also give to us with shipping addressess, etc. We do not have a Call Center staff---when you hear back from someone at Dann Online...it is usually Dennis or Joan Dann....the Principals...not a part time employee. We don't like getting trapped in an automated phone system....and assume you do not either...therefore choose not to use an automated phone system.
We accept American Express, Visa, Master Card ----and now also Paypal as forms of payment.
If you would like a phone call....please provide your number and best time to call you.
Dennis & Joan
email us ! email@example.com
All copy, photos, information on our website remain the property of Dann Online. No portion may be copied without our consent.
Thank you !
Made in America Collection
RETURNED Merchandise takes several days to be checked back in once it arrives back at the warehouse. It must be checked back in and inspected before we can credit you.We cannot control the workload of the warehouse---which varies from season to season. We will credit you as soon as we have notification of merchandise being checked back in---and it then batches into our system at midnight EST. Your Bank will then take a few business days to post this credit---based upon their schedule to do so...which we do not control. We always strive for a fast checkin and credit process.
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